Automatic notices by email, SMS or WhatsApp, MOT/service reminders and satisfaction surveys.
Templates per event and channel with variables (customer, plate, handover date, link...). The system notifies the customer on configurable status changes ("your vehicle is ready") and sends MOT, service or seasonal-tyre reminders.
After handover it launches a satisfaction survey (NPS): if the score is high, it invites a Google review; if low, it alerts the manager. The whole history is kept per customer and per order.